Refund and Cancellation Policy
Updated at 2023-04-14
Refund & Cancellation Policy
Last Updated: [29/05/2026]
Welcome to iBizzCash. We strive to provide secure and reliable digital payment, recharge, bill payment, and financial services. This Refund & Cancellation Policy outlines the terms governing cancellations, refunds, reversals, and dispute resolution for transactions conducted through our platform.
1. General Policy
By using the iBizzCash platform, website, mobile application, APIs, or related services, you acknowledge and agree to this Refund & Cancellation Policy.
iBizzCash acts as a technology platform facilitating digital transactions through authorized banking, payment, and service provider networks. Refunds are subject to the rules, policies, and settlement procedures of the respective service providers, banks, billers, and payment partners.
2. Cancellation of Transactions
2.1 Successful Transactions
Once a recharge, bill payment, utility payment, money transfer, or any other transaction has been successfully processed, it generally cannot be cancelled.
Customers are advised to verify all details, including:
Mobile number
Account number
Consumer number
Operator details
Biller information
Amount payable
before confirming any transaction.
2.2 Pending Transactions
If a transaction remains pending due to network, banking, or technical issues, cancellation may be processed automatically if the transaction ultimately fails.
3. Refund Eligibility
Refunds may be considered only under the following circumstances:
Eligible Cases
Transaction amount debited but service not delivered.
Failed recharge or bill payment.
Duplicate transaction due to technical error.
Amount debited multiple times for the same service.
Transaction reversal initiated by bank or service provider.
Erroneous debit confirmed by payment gateway or banking partner.
Non-Eligible Cases
Refunds will not be granted in the following situations:
Incorrect mobile number, account number, or customer details entered by the user.
Successful transactions processed as requested by the user.
Customer disputes after successful service delivery.
Charges, convenience fees, processing fees, platform fees, or service charges.
Delays caused by service providers, telecom operators, utility companies, or banks.
Promotional credits, cashback, rewards, coupons, or bonus amounts.
4. Refund Process
Customers may raise a refund request by contacting our support team with:
Transaction ID
Date and time of transaction
Registered mobile number
Payment reference number
Supporting screenshots (if applicable)
Upon receipt of the request:
The transaction will be investigated.
Verification may be conducted with banks, payment gateways, and service providers.
If approved, the refund will be initiated to the original payment source.
5. Refund Timeline
Refund processing timelines may vary depending upon the payment mode and banking system involved.
Estimated timelines:
Transaction Type Refund Timeline
Failed UPI Transactions 3–7 Business Days
Debit Card Transactions 5–10 Business Days
Credit Card Transactions 5–10 Business Days
Net Banking Transactions 5–10 Business Days
Wallet Transactions 3–7 Business Days
Actual timelines may vary based on banking partner processing cycles.
6. Failed Transactions
In cases where:
Amount is debited from the customer account,
But transaction status remains failed,
the refund will normally be initiated automatically by the concerned bank, payment gateway, or service provider.
Customers are requested not to initiate duplicate transactions until the status of the original transaction is confirmed.
7. Chargebacks and Disputes
Customers must first contact iBizzCash support before initiating any chargeback through their bank or card issuer.
Fraudulent or unjustified chargeback claims may result in:
Suspension of services,
Account review,
Recovery of associated losses and fees.
8. Service Fees and Convenience Charges
Any platform fee, convenience fee, service fee, processing fee, API fee, or transaction charge collected for rendering services shall be non-refundable except where required under applicable law or regulatory direction.
9. Promotional Offers and Cashback
Cashback, rewards, promotional credits, referral incentives, and bonus benefits are non-transferable and non-refundable.
In the event of transaction cancellation or reversal, promotional benefits may be withdrawn or adjusted at the sole discretion of iBizzCash.
10. Limitation of Liability
iBizzCash shall not be liable for:
Delays caused by banks, telecom operators, utility providers, or payment gateways.
Incorrect information provided by users.
Service interruptions beyond its reasonable control.
Consequential, indirect, or incidental losses arising from transaction delays or failures.
11. Changes to This Policy
iBizzCash reserves the right to amend, modify, or update this Refund & Cancellation Policy at any time without prior notice. Updated versions will be posted on the website and shall become effective immediately upon publication.